Please keep in mind that all pieces are handmade, therefore there may be minimal variations in terms of shape, colour and dimensions. The pieces you will receive have unique features and colour patterns and I intentionally never make identical decorations on different pieces. Pieces that belong to the same collection are decorated with the same colours and similar decorations, but each piece differs from the others.
All pieces are food safe and made with non-toxic clays and glazes. Items are dishwasher safe, though hand washing is recommended in order to mantain the quality of the pieces. Oven and microwave use should be avoided as this could lead to thermal shock.
If you are interested in something that is currently out of stock or have a specific product idea in mind, please get in touch :)
Shipping
Please note that all in stock pieces are shipped within 3-5 business days with the Swiss Post service. As soon as the package is shipped, you will receive an email with the tracking code to check the status of the shipment.
If you live in Zurich and prefer to pick up your order in person, please select the Pick Up Option for the shipping and get in touch via email, using the form in the Contact page or write me a DM on Instagram to arrange the pick-up.
At the moment I cannot take any orders from abroad, as it is almost impossible to ship from Switzerland without making you pay crazy shipping prices.
BUT - I usually travel to Italy every three months or so to visit family and friends and it is much easier to ship to the rest of Europe from there. So, if you're interested and not in a hurry to get my creamics, plase get in touch and we can arrange the shipping for my next trip to Italy, or just keep an eye on my instagram page - I usually announce my trips to Italy a few weeks in advance, to give people time to place an order.
In case that the items are damaged during shipping, please don’t throw the package and send me an email with photo of the damaged piece and package within 24 hours upon receiving.
You then must report the damage within 8 days to your local branch of the Swiss Post Office (unfortunately it can only be reported by the recipient, not by the sender), and I will contact you as soon as possible regarding the refund.
Returns and Refund
My intention is for the pictures on the website to be truthful and to show the ceramics as realistically as possible. For this reason, the ceramics are only photographed under natural light, to ensure a high color rendering of the decorations. Please carefully note the measurements of the items, as it is difficult to estimate the size from a photo. If you wish to see more pictures of an item, please ask :) I can send you a video or more pictures of the vessel "in use".
In case you're not satisfied with your purchase and would like to return the item(s), you are eligible for a refund if your item is returned within 10 days with no damages or sign of use. Please contact me through the form on the Contact page explaining the reason for the return ; the refund will be processed once the undamaged and unused item has returned to me.
Thank you very much for taking interest into my work
Happy shopping and get in touch if you need any additional info!